Terms and Conditions

These Terms and Conditions set out the rules governing your use of BigBangBet. They explain the relationship between us and our users, including account responsibilities, eligibility, acceptable use, promotions, payments and how we handle disputes. By using our site or apps you agree to comply with these terms and any other policies we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your password or let others use your account. We may require identity verification, proof of address or proof of payment before allowing withdrawals or when required for compliance. If you suspect unauthorised access, contact our support immediately and change your password.

Eligibility requirements

To open an account you must be at least 18 years old, legally permitted to gamble in your place of residence and not barred from our services by local law. Only one account per person, household, device and IP address is permitted. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

You must use the platform fairly and lawfully. Prohibited activity includes fraud, money laundering, collusion, creating multiple accounts to abuse bonuses, chargebacks and any attempt to manipulate games or results. We monitor activity and may suspend, restrict or close accounts where misuse is suspected. Any funds associated with abusive behaviour may be withheld.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which will be published with each offer. Common conditions include minimum deposits, wagering requirements, contribution percentages and time limits. Only one welcome offer is allowed per person, household or IP unless stated otherwise. We may exclude certain payment types from qualifying for promotions. If we suspect bonus abuse we may cancel bonuses, void winnings and close accounts.

Deposits and withdrawals

Deposit and withdrawal methods are listed in your account cashier. Minimum and maximum amounts, processing times and any fees are set by the chosen payment provider and may vary. Withdrawals may be subject to verification checks; we may delay payments until requested documents are received and verified. For large wins, we may apply withdrawal limits or staged payments in line with our risk policies. You may set personal deposit limits and time-outs from your account at any time.

Dispute resolution

If you have a complaint, raise it with our customer support in the first instance. We will acknowledge receipt and aim to resolve matters promptly. If we cannot reach agreement we will explain the escalation process and any independent dispute options available to you. Decisions will be based on the evidence and the terms in force at the time of the incident.

Updates to terms and conditions

We may update these terms from time to time. When changes are material we will notify you via the site, email or account notification. Continued use after notification constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and withdraw any available balance in accordance with these terms.