Responsible Gambling

At BigBangBet we are committed to safer gambling and the protection of our players. We aim to keep play controlled and enjoyable by offering practical tools, clear guidance and easy access to support. If you ever feel gambling is becoming a problem, we encourage you to use the controls below and to contact our team for help.

Player protection principles

We put player safety first by promoting responsible play, verifying age and identity, and monitoring accounts for unusual activity. Our goal is to help you stay in control through transparent settings and timely interventions where necessary. We may reach out if we detect behaviour that suggests a player needs support.

Activity-control tools

You can manage your play using the tools in your account. These are designed to give you fast, practical control over how you gamble.

Deposit limits

Set daily, weekly or monthly deposit limits to match your budget. Limits can be reduced immediately and increases are subject to a 24-hour cooling-off period.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. These are useful if you want to restrict how much you can spend in cash terms.

Time limits and breaks

Use session time limits, reality checks and automatic log-out reminders to avoid long or impulsive sessions. Short time-outs are available for immediate breaks, while longer account breaks offer more sustained pauses from play.

Self-exclusion

If you need to stop gambling for a longer period you can self-exclude. Options include 6 months, 1 year or indefinite exclusion. During self-exclusion your account will be locked and marketing communications will stop. To lift an indefinite exclusion you will need to contact our support team and complete a standard reactivation process.

Signs of problematic behaviour

• Chasing losses or increasing stakes to try to recoup money
• Gambling for longer than intended or late at night
• Neglecting work, family or other responsibilities
• Borrowing money or using funds set aside for essentials
• Hiding gambling activity from others

Tips for maintaining control

• Decide a gambling budget and stick to it
• Set deposit and loss limits in your account
• Use session time limits and take regular breaks
• Avoid gambling when stressed, tired or under the influence
• Consider blocking software or financial safeguards if needed
• Talk to someone you trust about your gambling

Professional help and support organisations

If you need further help, professional support is available. In the United Kingdom organisations such as GamCare and Gambling Therapy offer advice, counselling and self-help tools. For emotional support, Samaritans are also available. You can reach our team via live chat or by email at [email protected] and we will help you access appropriate services.

We encourage everyone to play responsibly. If you have questions about any of the tools on this page or need immediate assistance, please contact our support team.