Contact Our Team

Need help? Our support team is on hand to assist with account queries, verification, deposits and withdrawals, technical issues or general feedback. If you need help setting deposit limits, requesting self-exclusion, or checking bonus terms and wagering requirements, contact us and we will guide you through the process. We aim to respond promptly and securely, and can help with account recovery or document submission. We can also advise on safe-gambling options. Use the contact options below for quick, practical support.

Department	Contact
Customer support	[email protected] (live chat, email, verification help)
General enquiries	[email protected] (general queries, complaints)
Affiliate enquiries	[email protected] (partnerships, media)
Payments	[email protected] (payout queries)
Phone	+44 20 7946 0827 (calls only)
Working hours	Mon-Fri, 09:00-21:00 (UK time)

Contact Us by Email

For detailed requests, account issues or when you need to send documents, email is the quickest way to reach us. Please contact [email protected] with a clear subject line and include up-to-date contact details and any relevant reference numbers. That helps us process your enquiry without delays and ensures any follow-up is sent to the right address.

Submit Your Inquiry

Name

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Response Time

Our support team aims to respond to enquiries quickly. Most messages receive a reply within one business day, often sooner via live chat. Complex cases that need investigation or third-party checks can take longer depending on the issue, but we’ll keep you updated throughout. For urgent matters use live chat; otherwise raise a ticket and we’ll respond as soon as possible.

Feedback

We’d love to hear from you. If you have feedback, suggestions or ideas for improving the site, please get in touch with our team. We read every message carefully and use comments to improve games, payments, promotions and the overall user experience. Share your thoughts and we’ll consider them when updating the site. Email: [email protected].