BigBangBet Casino Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, deposit, play or otherwise interact with BigBangBet. We respect your privacy and set out below the categories of information we collect, how we use it, who we share it with and the choices available to you.
Types of data we collect
We collect information that is necessary to provide our services, maintain your account and comply with legal obligations. This includes personal data, technical data and transactional data.
Personal data
Personal data is information that identifies you directly or indirectly. Typical items we collect are your name, date of birth, address, email, phone number and identity documents submitted as part of verification checks. We also hold account credentials and any communications you send to our support team.
Technical data
Technical data covers information about your device and how you use our site or app. This includes IP address, device type, operating system, browser, location data derived from your IP and usage information such as pages visited and time spent on site. We collect this to maintain security, improve performance and for analytics.
Transactional data
Transactional data relates to your activity with us. This includes deposits, withdrawals, bets placed, game history, bonuses claimed and records of payments. We also retain records of communications, disputes and any account limits or self-exclusion requests you set.
How we use your information
We use your information to operate and improve our services, to process payments, to verify identity and age, to detect fraud and to meet regulatory or legal requirements. We may also use aggregated or anonymised data for analytics and service development. Where we rely on consent for certain processing, you can withdraw that consent at any time.
Data protection practices
We apply technical and organisational measures to safeguard personal information. These include encryption of transmissions, secure data storage, access controls and routine security reviews. Access to personal data is limited to authorised personnel and third-party providers working on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to enable core functionality, remember preferences, and measure site performance. Some cookies are essential for account security and payments. Others are used for analytics and, where permitted, marketing. You can manage cookie settings through your browser or the cookie preferences tool on our site.
Information sharing and third parties
We share data with selected third parties such as payment processors, identity and fraud prevention services, IT providers and analytics partners. We also disclose information where required by law or to protect the rights and safety of our users. All third parties are required to handle your information securely and only use it for permitted purposes.
User rights
You have rights in relation to your personal information, including the right to access, correct and request deletion of your data, subject to legal or operational restrictions. You may also object to or restrict certain processing and request portability where applicable. To exercise your rights, contact us using the details below.
Access, correction and deletion
To request access, correction or deletion of your personal data please contact our privacy team. We will respond to requests in a reasonable time and may need to verify your identity before acting. Some data may be retained where required for legal or compliance reasons.
Contact and policy updates
If you have questions or wish to make a privacy request, email [email protected]. We may update this policy occasionally to reflect changes in our practices. When we make material changes we will publish an updated version on the site and indicate the effective date.